Support Ticket Automation
Accelerate customer support with AI that classifies, routes, and enriches.
Pains and opportunities
- Support teams are overwhelmed by ticket volume, especially during peak periods.
- Agents waste time manually triaging, tagging, or escalating tickets—slowing response times.
- Inconsistent resolution quality due to variable agent experience and lack of real-time suggestions.
- Delays in routing tickets to the right team result in customer frustration and churn.
→ Imagine a telecom provider automatically classifying technical vs. billing issues, or a SaaS platform surfacing resolution suggestions from past tickets in real-time.
Our offering
Inferra uses AWS services like Bedrock and EventBridge to facilitate support ticket automation:
- Auto-classify tickets by topic, urgency, and intent
- Suggest AI-generated responses or FAQs based on ticket content
- Escalate or assign tickets dynamically based on business rules
- Continuously learn from past resolutions and feedback
Why work with us
Knowledgebase based on your policies and historical support data
Integrates easily with systems like JIRA, Zendesk, Freshdesk, or ServiceNow
Reduces average resolution time
Built securely and scalable with AWS-native components
How we work
01
Analyze existing support ticket flows and response patterns
02
Add company policies and integrate order, crm, product information
03
Integrate automation into your support platform
04
Monitor accuracy, improve models, and expand automation scope
Enhance Support at Scale